• LeanCS® has received PinkVERIFY status

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  Published 11/10/2011 at 9:01 AM - No Comments
  
    LeanCS® is now a certified toolset by Pink Elephant through its PinkVERIFY 3.1 program, a designation only applied to service management tools that Pink Elephant has objectively assessed as meeting the functional requirements for ITIL® compatibility. Pink Elephant confirms that LeanCS®...

  

• Service Catalog

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  Published 05/16/2011 at 3:58 PM - No Comments
  
  The Service Catalog contains information about all live services, including those available for deployment. The Service Catalog is the only part of the Service Portfolio published to Customers, and is used to support delivery of  Services. LeanCS® makes it easy to create and maintain your Service...

  

• Service Level Management

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  Published 05/17/2011 at 8:07 PM - No Comments
  
  Service Level Agreements (SLA) are agreements between a service provider and a customer/user. The SLA describes the service, documents Service Level Targets (SLT), and specifies the responsibilities of the service provider and the customer/user. A single SLA may cover multiple services or multiple...

  

• Incident Management

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  Published at 7:25 PM - No Comments
  
  The US Patent Office has issued over 4,400 patents for mouse traps. Service Desk software is like the mouse trap, everybody has their own idea on how to make one, and there are thousands to choose from. Many are as a matter a fact, quite good. We think it is a waste of time antagonizing all of them. LeanCS®...

  

• Problem Management

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  Published at 7:42 PM - No Comments
  
  Problem Management is aimed at finding the root-cause of persistent incidents and eradicate them permanently if possible. This should lead to a reduction of incidents as the organization matures. This LeanCS® module provides the framework you need to accomplish this. uses our trademark Step System,...

  

• LeanCS has arrived!

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  Published 05/15/2011 at 2:34 AM - No Comments
  
  LeanCS® is a Service Management solution built on core ITIL® Framework, designed and developed by ITIL® Experts with extensive practical experience in Service Management and Corporate Governance. LeanCS® is fully process-oriented ensuring that it can be easily adapted to business needs following...

  

• Change Management

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  Published 05/17/2011 at 7:58 PM - No Comments
  
  Change Management controls the lifecycle of all Changes. The primary objective is to enable beneficial Changes to be made, with minimum disruption to services. LeanCS® has a very powerful and unique way to streamline all the Change Management sub-processes. It’s features include: simple Request...

  

• Asset Management

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  Published at 8:08 PM - No Comments
  
    Service Asset and Configuration Management maintains information about Configuration Items required to deliver a service, including their relationships. LeanCS® utilizes a “federated” CMDB approach to take advantage of existing specialized software, and provides the means to easily...

  

• Event Management

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  Published at 8:09 PM - No Comments
  
  The LeanEye Add-on consists of an Application Programming Interface (API) , and plugins created to allow Icinga/Nagios* Open Source Monitoring System to interface with LeanCS® It features: the Icinga Open Source Network Monitoring System configured with all it’s amazing features expert technical...

  

• Tools define processes. False.

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  Published 05/16/2011 at 11:07 AM - No Comments
  
  Software tools are meant to automate processes, not define them. We assist our clients defining their Service Management Processes in a pragmatic and cost-effective way. We TELL them what to do, the right and smart way, the first time. We SHOW them what we TELL them. They get something beyond knowledge. We...

  

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ITILWISE Solution for Service Management